Am I entitled to receive super from my employer?
About lost super
How does super become lost?
Does 'lost' mean that my super money has gone?
What is an Eligible Rollover Fund (ERF)?
How can I find my lost super?
I think that I have lost super but can’t find it with AUSfund or ATO - what should I do?
Consolidate your super
How do I roll my money out of AUSfund?
Why should I roll my money out of AUSfund?
If I don’t have a super fund, how do I reclaim my lost super?
I was a temporary resident and have since left Australia - can I claim my super?
I no longer live in Australia - can I withdraw my super?
Can I claim my lost super as cash?
What if I’m over 65 or looking for money from a deceased estate?
If I face financial hardship can I access the funds in my AUSfund account?
What is Cross Fund Matching?
AUSfund (Australia’s Unclaimed Super Fund) is an Eligible Rollover Fund (ERF) and a complying, regulated Superannuation Fund. Our main focus is to:
Read more about AUSfund
View a list of all the funds which transfer inactive accounts to AUSfund.
Whilst AUSfund is a complying super fund, our primary goal is to look after inactive superannuation accounts until they are transferred to an active account or claimed.
AUSfund has not been able to accept contributions from members or employers from 1 January, 2014.
Yes, all members are charged a $14 Administration Fee. This means that the interest earned on small accounts may be insufficient to cover the Administration Fee. Protection of small accounts ceased on 30 June, 2013.
It is important that you provide AUSfund with your Tax File Number (TFN) to avoid paying additional tax when you claim a benefit. You can provide your TFN and consent to use your TFN to search the ATO for other super monies here.
If you are employed and earn at least $450 per month (before tax) and you are aged over 18, your employer is required to make regular superannuation contributions on your behalf equal to 9.25%* of your ordinary time earnings from 1 July 2013 - 30 June 2014. This is called the Super Guarantee (SG).
9.25% is the minimum requirement established by law. However, some Awards, Industrial Agreements or employment contracts may establish a higher contribution level than the SGC, but they cannot offer less. Read more about super
*The superannuation guarantee (SG) rate will gradually increase from 9.25% to 12% between 1 July 2014 and 1 July 2019.
Super accounts often become ‘lost’ if your fund loses contact with you. Some of the most common reasons for this are if you have:
If the fund is unable to contact you, as they do not have a current address (mail is returned to them) or they have not received a contribution for a set period of time, they may roll your super benefits over to an Eligible Rollover Fund (ERF).
No. When the term 'lost' is used, it means that the super fund has lost contact with you, not that your funds have disappeared. ‘Lost’ superannuation accounts may be transferred to ERF’s such as AUSfund or to the ATO.
The only purpose of an ERF is a temporary repository for amounts transferred from other regulated super funds. AUSfund is one of Australia's largest ERF's.
They do not offer choice of investment (your money will be invested in a default option). Since 1 January, 2014, ERFs have not been able to accept contributions from members or employers.
If you have received mail or statements from a fund you believe is an ERF, you should contact them directly to discuss your options or to arrange to the transfer the account into your fund of choice.
Super accounts are often 'parked' in an ERF because their accounts are 'inactive'. The accounts become inactive because contributions are no longer being sent to the member's account. This might occur because a member has:
Depending on your circumstances, you may be able to claim cash or roll over into your active super fund account. Read more about getting your super back
Consolidating super accounts avoids multiple sets of fees and charges. AUSfund does not offer additional member services that may be of value to you including insurance or investment choice. Therefore, moving your unclaimed super out of your AUSfund account into your main active super account may make good sense. Read more
If you do not know if you have another super account, please check with your current or previous employer about which fund(s) they made super contributions to on your behalf.
For more information on why it may be better to roll out of AUSfund (or another Eligible Rollover Fund), see section above.
First, contact your super fund to see if they still hold your super on your behalf.
If you do not claim your benefit within six months of the date you depart Australia, your previous fund (or AUSfund) is required by law to transfer the amount to the Australian Taxation Office (ATO). AUSfund will not issue an exit statement for benefits transferred to the ATO via this mechanism.
You may be able to claim a Departing Australia Superannuation Payment (DASP) online at www.ato.gov.au/departaustralia
If you have moved to New Zealand indefinitely or permanently and you have a KiwiSaver Scheme account, you can apply to transfer the whole balance of your superannuation benefit to that account. For details, please read the fact sheet.
Generally no, unless you entered Australia as a temporary resident (see above) and have since departed.
Super funds are normally preserved until you reach retirement age. However, there are limited situations where you may be able to claim cash benefits, such as financial hardship and other personal circumstances.
Super for men 65 years or over and women 60 years or over and money from deceased estates is generally transferred to the ATO.
The government has strict rules that govern the release of superannuation money on the basis of financial hardship.
The financial hardship provision is intended to permit the release of superannuation to relieve an immediate difficulty. The threshold rule for accessing super in this circumstance is the requirement that the applicant has been in receipt of a Government income support payment continuously for the previous 26 weeks and is still in receipt of the payment at the time of application. Contact us if you think this applies to you.
Generally, when a financial hardship claim is accepted only a portion of the superannuation benefit is released to cover the immediate difficulty.
We’re committed to reuniting members with their active super accounts. If we find an active account in your name with one of our participating funds and we have your consent to do so, we will transfer your AUSfund super benefits to that account and let you know in writing.